Feedback Hack: Reputation Management Software Comparison Podcast by Reviews UP

Reputation Management Software Comparison

Episode #9

How Reviews UP reputation management software comparison stacks up against Birdeye and Podium.

Script:

Olivia:
Hey everyone! Welcome to a special intern edition of the Feedback Hack — the podcast where we talk all things reputation, reviews, and how to grow your brand the smart way. I’m Olivia…

Lou:
…And I’m Lou! Today we’re diving into how Reviews Up stacks up against some of the big names out there — Birdeye and Podium.

Olivia:
Exactly. You’ve probably heard of all three if you’ve been exploring ways to boost your online reviews. So let’s get into it. First up — pricing.

Lou:
If you’re watching your budget — Reviews Up is where it’s at. They offer budget-friendly, transparent pricing, compared to Birdeye, which sits in that mid to high range, and Podium, which charges even higher pricing tiers.

Olivia:
Yeah, no hidden fees, no sticker shock. You just get what you pay for — and it’s clear from the start. Now, when it comes to platform focus, Reviews Up has a strong, laser focus on — what else? — reviews and reputation.

Lou:
Meanwhile, Birdeye and Podium are spreading their focus broader — beyond just reputation management. That can be good if you want a lot of extras, but it also means… reviews aren’t always their top priority.

Olivia:
Right. And if you’re looking for the best value? Reviews Up is again a standout — affordable and packed with all the tools you actually need. Birdeye is loaded with features too, but honestly? It can get pricey. And Podium — it’s great — but only if you’re willing to pay for it.

Lou:
Let’s talk about usability. Reviews Up has a clean, simple, intuitive interface — no learning curve. You hop in, you know what you’re doing. Birdeye? Tons of features, but it can feel overwhelming. And Podium — while polished — can get cluttered with too many options.

Olivia:
Now, reviews are the heart of it all, right? Reviews Up gives you both public, and private review management for both customers and employees — which is huge for getting real feedback you can act on. Birdeye offers private but no employee, but Podium? Only public reviews.

Lou:
You also can’t ignore the mascot battle. Reviews Up has UPZY — that friendly green troll who actually helps guide you around. Birdeye’s mascot is… fun but not really part of the experience. Podium? Eh, just a generic bot.

Olivia:
(Laughs) UPZY wins, hands down. And speaking of real people — Reviews Up uses real human support, not just AI. Birdeye mixes AI and human channels, and Podium’s omnichannel approach can feel quick but less personal.

Lou:
Last but not least — support quality. Reviews Up is highly rated for personal support. Birdeye’s support quality actually depends on what plan you buy, and Podium? Fast, but not super personalized.

Olivia:
So to wrap it up — if you want a budget-friendly, easy-to-use, review-focused experience platform with real human s

This episode of the Feedback Hack podcast, produced by Reviews UP, where we discuss and help your business drive customer reviews, respond to feedback and promote your reputation.

Drive more customer feedback and grow your brand with Reviews UP — the all-in-one business review software and experience platform designed to help companies elevate their online reputation. Whether you're a small business or an enterprise, our system makes it easy to collect & manage business reviews. Follow: Youtube. Facebook & LinkedIn.